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• Be as specific as possible, e.g. fullname of the application, exact error message, name of PC, etc.
• Include all necessary information, e.g. computer room, date and time

1. Please print the attached document on the plotter.

Problem: User did NOT specify the size of the poster.

Plotter Model:

HP Designjet 800ps Printer (42 in) (C7780C)
Max width of Roll = 106 cm

Available Paper Types:

HP Coated Paper
Q1441A
Width 814mm x Length 45,7m
Width 32.04 inch x Length 1799.21 inch
90 g/m² 26 lb.

HP Universal Instant-Dry Semi-gloss Photo Paper
Q6580A
Width 914mm x Length 30,5m
Width 35.98 inch x Length 1200.78 inch
190 g/m²

How to create a document for plotting:

• Coated Paper: Width 814mm x Height 1151 mm (35.98 inch x 50.24 inch)
• Semi-gloss Photo Paper: Width 941 mm x Height 1276 mm (35.98 inch x 50.24 inch)

International Standard (ISO) Paper Sizes

Things to keep in mind when printing to the plotter:

• do embed *all* fonts in the PDF.

With latex this is done as follows:

 latex poster
 dvips poster
 ps2pdf -dPDFSETTINGS=/printer -dCompatibilityLevel=1.4  poster.ps